Good News for Novell GroupWise Users Looking to Unify Voicemail and Email

Mutare Software announced it is working closely with Novell as a Unified Messaging partner providing clientless voicemail to email solutions for Novell’s popular GroupWise software suite. Mutare’s EVM Plus unified messaging solution is a perfect solution for GroupWise customers looking for advanced unified messaging capabilities without the need for a forklift upgrade. The EVM Plus platform is ideal because there is no desktop client to install and the middleware solution approach results in zero user set up or training. This is great news for Novell users as they will not require a forklift upgrade to get advanced functionality like voice mail to email and IM. Also with Mutare’s new “Activity Link” GroupWise user’s can append voice messages in email and update the progress directly to their CRM or billing system. This is great for law firms to track billable hours, customer service centers to track communications on open issues etc.

“Mutare’s EVM product has been a big success for our business,” said Tim Marsh, Support Services Manager of Pinnacol Assurance in Denver and GroupWise enterprise user. “It has taken our message management to another level with the ability to listen and respond over email and, even more important, over mobile devices, without the need to call into voicemail. It was a pain-free implementation with quick results. EVM has been one of the most successful telco applications implemented for our business.”

Over the next six months Novell and Mutare will be working closely together to educate end users and business partners in the advantages of the EVM Plus for unified messaging.

 

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About rquattrocchi

Rich Quattrocchi is an industry thought leader with many years of senior level management experience in the medical and information technology sectors. He currently leads the business development efforts for Mutare, an independent software developer specializing in unified messaging, HIPPAA compliant messaging, secure contact center chat and computer telephony solutions. He is the founder and President of the Bridge Group Online, a consulting practice that specializes in digital marketing. He is also the founder and former President of Home Access Health Corporation an at-home medical testing company. Mr. Quattrocchi holds six patents covering interactive voice response, computer telephony integration, closed loop quality control and medical devices for confidential detection and reporting of complex human maladies.
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