Category Archives: Unified Messaging

Posts in this category are centered around unified messaging technology and their benefits and drawbacks.

Did Voicemail Contribute to Tragedy in Florida?

The state employee didn’t hear the voicemail until one day after the deadly accident. Engineer’s Voicemail Warned State Of Bridge Cracks 2 Days Before Collapse I was sickened last week when I saw on the news, the video footage of … Continue reading

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Recover Faster from Surgery with a Text!

Over 2/3 of all Americans own a Smartphone and use text messaging as their primary communication method. It turns out text messaging can be good for your health, especially if you have just been discharged from a hospital surgery. If you … Continue reading

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Why Your Company Should Dump Voicemail Now

Coke and JP Morgan Chase dumped voicemail for many of their employees. JP Morgan Chase cited cost savings as part of the motivation but stated it was more about employee preference and workflow. Coke made similar claims. The telephone user interface for voicemail is an … Continue reading

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Texting Patients for Better Healthcare Outcomes

Text messages and automated reminder calls are a proven method to enhance communications with patient and family members with use cases documented to: Decrease no show rates for appointments Improve therapy compliance with medication reminders Reduced anxiety, lower reported pain, … Continue reading

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Just Let Me Talk to a Person

I had a flight cancelled the other day on a major airline carrier stranding me in Pennsylvania. The folks at the airline counter could not book me on a return flight to Chicago for two more days. Rebooking wasn’t an … Continue reading

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Five Steps for Leaving a Better Business Voice Mail Message

Advice for millennials entering the workforce on how to use voice mail. Continue reading

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A Little Fun with giSTT Speech to Text

Click this link to watch a short video produced by Tribecca Flashpoint Academy: Voicemail Stalker – A little fun with giSTT  

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Five Ways to Get the Most of Voicemail to Text

Since it was first introduced for enterprise voicemail in 2008, speech to text transcription speed and accuracy has continuously improved with use. Mutare was among the first companies offering speech to text for enterprise voicemail and, today, its EVM Plus … Continue reading

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Why “Free Texting” is a Compliance Nightmare for Healthcare Organizations Looking to Replace Pagers or Secure Blackberry Devices

Prompted by the BYOD revolution accompanied by a plethora of SMS software offerings, enterprise IT administrators are looking for ways to capitalize on the promise of efficient and cost-effective text message solutions to enhance their communications systems. While the lure … Continue reading

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Featured DevConnect Partner Interview – Mutare on the Future of the Communications Industry

I was recently interviewed by Avaya DevConnect to get some background on Mutare are views of the future of the communications industry.  The interview is reproduced below: Featured Partner, Mutare specializes in messaging, mobile apps, self-service IVR, and notification systems. … Continue reading

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