How to Use Streaming Audio for Unified Messaging to Avoid Storage of Voicemail in Email

How to Use Streaming Audio for Unified Messaging to Avoid Storage of Voicemail in Email

One of the big impediments to implementing unified messaging in the enterprise may be your legal department. While top sales producers, business development professionals and rain makers all benefit from having voice mail in email, oftentimes the legal department insists upon keeping those recordings out of email. This is because they view voicemail as an ephemeral communication and do not want to have to go through the effort of archiving such messages and in the event of litigation having to invest time and money to listen to each and every voice message as part of discovery process. This concern is very valid and can be an undue burden on the enterprise.

So how do you get the benefits of unified messaging and still make your legal team happy? Not to worry, new streaming audio technologies allow organizations to get the benefits of unified messaging without having the sound files stored in email. Streaming audio is available in hybrid offerings such as Mutare’s EVM Plus. The way the technology works is very simple; each time you get a voice mail message the EVM Plus server sends you an email with a link to click to listen to your voicemail message. The message never actually goes into voicemail and when the original voice message is deleted from the voicemail server the link no longer streams the message.

Streaming audio works on both email messages on your PC and your Smartphone so mobile users can benefit as well. Streaming audio can also be combined with speech to text message conversion so the message recipient can read the message as well as listen to it. Studies have shown that this technology typically pays for itself in just weeks. More details are available online at www.mutare.com.

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About rquattrocchi

Rich Quattrocchi is an industry thought leader with many years of senior level management experience in the medical and information technology sectors. He currently leads the business development efforts for Mutare, an independent software developer specializing in unified messaging, HIPPAA compliant messaging, secure contact center chat and computer telephony solutions. He is the founder and President of the Bridge Group Online, a consulting practice that specializes in digital marketing. He is also the founder and former President of Home Access Health Corporation an at-home medical testing company. Mr. Quattrocchi holds six patents covering interactive voice response, computer telephony integration, closed loop quality control and medical devices for confidential detection and reporting of complex human maladies.
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One Response to How to Use Streaming Audio for Unified Messaging to Avoid Storage of Voicemail in Email

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